How long does processing take?

​Pre-Order Wigs: Please allow up to 21 business days for processing before shipping. Ready-to-Ship Wigs: Ship within 1–3 business days after your order is confirmed.

 

How long does shipping take?​

Once your order is processed, shipping typically takes 4–7 business days via USPS.

You will receive a tracking number by email once your package is received by USPS.

 

When will I get my tracking number?

Tracking details are sent via email once USPS has accepted your package.

​Please allow up to 48 business hours for tracking updates to appear in the USPS system.

 

Do you offer rush shipping?

At this time, we do not offer expedited or rush shipping. We recommend placing your order early if you need your wig by a specific date.

 

Do you require a signature for delivery?

Yes, all packages require a signature upon delivery for security and insurance purposes.

 

What happens if my package is lost, damaged, or stolen?

Once USPS receives your package, Sunshyne Beauty is not responsible for delays, damages, loss, or theft. However, all shipments are insured. If an issue occurs, please contact USPS directly to initiate an insurance claim.

 

Can I return or exchange my wig?

All sales are final. We do not accept returns, exchanges, or issue refunds unless there is an error on our part.

 

What if I received the wrong item?

If you received an incorrect item, please contact us within 48 hours of delivery at sunshynebeautyinfo@gmail.com. We will gladly work with you to resolve the issue.

 

How do I make sure my wig fits?

We recommend that you carefully measure your head before purchasing.

Please refer to our sizing guide and product details on each listing to ensure the best fit.

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Can I cancel or change my order after placing it?

Because orders are processed quickly to ensure timely delivery, we are unable to cancel, modify, or change orders once they have been placed.